Frequently Asked Questions
Q: How can I check the status of my order?
A: Click My Account at the top right corner of our website, sign in with your e-mail and password, and click on View Order Status for a list of your most recent orders and their status.
Q: My order status says “Processing”, what does this mean and are the items I ordered in stock?
A: When your order is placed with our system, it is automatically set to “Processing” status. This only means that your order has been completed, your items have been pulled from inventory, and are waiting to be packed and shipped by our shipping department. If you were able to order the item from our site, the item was in stock and is waiting to be shipped.
Q: Do you have (this type) of ammo?
A: All of the ammo that we have available will be visible on our website. Browse our categories or search for your type of ammo to see if we have it in stock. If the ammo that you are looking for is not listed, either we do not carry it, or it is out of stock. Please check our site frequently to see if your ammo is available.
Q: When will (this type) of ammo be available / back in stock?
A: Currently it is hard to estimate when we will be getting your requested type of ammo in stock due to high volume ammunition sales in the U.S. Please bookmark and check our website frequently to see if your type of ammo is in stock.
Q: When will my order ship?
A: In general, orders placed before 2PM Central on a business day will ship that same day and you will receive a confirmation of shipment at that time. Unfortunately, we are unable to ship on weekends and on holidays. All orders placed after 2PM Central or on a weekend or holiday will be shipped the following business day.
Q: Does Surplusmunition.com only sell product in case quantities?
A: We decided to offer our product in case quantities and box quantities because we realized that our customers sometimes like to test small amounts of a given product before buying a lot of it.
If you have any further questions, please visit our Contact Us page to fill out the contact form, e-mail customer service, or call us toll free at 1-336-850-0548.
Thank you for shopping Surplusmunition.com!